Dear learners, now you can recall the meaning of communication and How to find Banking jobs in Ethiopia. discussed in unit one. We have defined communication as a process of transmitting and receiving verbal (written or oral) and non-verbal messages that produce a response. The communication is considered effective when it achieves the desired reaction or response from the receiver. Simply stated, communication is a two way process of exchanging ideas or information between human beings.
In actual practice, however, the communication process is not simple. It involves more than sender, message and receiver. The actual process of communication is not a simple process. There are several variables (barriers) that hinder its success.
In this unit, you will study the verbal and non-verbal communication, elements of the communication process, barriers to communication and the ways through which you can overcome communication barriers.
After completing this unit, you should be able to:
- Explain the role of verbal communication in the work place
- Describe the types of non-verbal communications
- Describe communication as a process
- Identify the roles of senders and receivers in the communication process
- Learn the techniques that should be followed at each step in the communication process
As it is explained before, communication takes place both verbally and non-verbally. In this section you will study both the verbal and non-verbal communication methods in brief. Particularly, types of non-verbal communication are explained in detail.
Dear learners, what do you understand by verbal communication? What type of verbal communication methods do you know? Can you list some?
Dear distance learner, the most common form of verbal communications is the use of spoken words. The use of spoken words to send a message is called verbal communication. Verbal communication is the written or oral use of words to communicate. It can take place through various channels (such as face-to-face, letters or over the telephone) and can take place at different levels (individually, or in group). Verbal communication is a significant part of a manager’s job. For example, most managers hold meetings, talk on the phone, and give speeches. Research has found that managers spend as much as 80 – 90 percent of their total time involved in communication.
There are two key components of verbal communication: voice tone and language usage, and the content of the message. Voice tone can add meaning to the words that are uttered. The tone of one’s voice often holds significant clues as to the underlying meaning of a statement. Voice tones certainly place emphasis where there speaker intends. Consider, for example, how the word “yes” can assume different meanings by varying the tone of expression.
If it is said: softly, it can mean: friendliness loudly, anger, sharply, annoyance, rising, a question. Words are unique to humans. Depending on how it is used, conversation can create understanding or complete misunderstanding. Carefully chosen words bridge gaps and can also be used to mend fences. Be sure that the words you use have the same meaning for the person with whom you are speaking as they do for you.
In the following section you will learn the two most common types of verbal communication: written and oral communications. First let us see the written communication.
- Written Communication
Written communication occurs through a variety of means, such as business letters, memorandums, reports, resumes, written telephone messages, newsletters, and policy manuals. In many cases considerable time and effort are expended in preparing written communication. Despite some possible shortcomings in written skills, written communication generally has several advantages over oral communication. Written communication provides a record of the message, can be disseminated widely with a minimum effort, and allows the sender to think through the intended message carefully. Written communication also has several disadvantages, including the expense of preparation, the relatively impersonal nature of written communications, possible misunderstanding by the receiver, and the delay of feedback regarding the effectiveness of the message.
- Oral Communication
In contrast to written communication, oral communication, or the spoken word, takes place largely through face-to-face conversations with another individual, meeting with several individuals, and telephone conversations. Oral communication has the advantage of being fast, is generally more personal than written communication, and provides immediate feedback from others involved in the conversation. Disadvantages include the fact that oral communication can be time consuming, can be more difficult to terminate, and requires that additional effort be expended to document what is said if a record is necessary.