The new information tend to get lost. Therefore, by How to Write a Clear CV For Ethiopians showing the audience how the new information is relate to familiar ones, you can increase the likelihood that your idea will be understood correctly and makes the new idea acceptable.
- Emphasize and review key points
Another way to help the audience is to call attention to the most important points of your message. You can do this with your word, your format, and your body language. Before you conclude your message, try to summarize and review the essential points.
- Minimize noise
Even the most carefully constructed message will fail to achieve results if it does not reach the receiver. To the extent possible, you should try to eliminate potential sources of interference. The careful choice of channel and medium helps focus the receiver’s attention on your message.
- Facilitate feedback
In addition to minimizing the noise, give the receiver a chance to provide feedback. Make feedback more useful by:
- planning when and how to accept it
- being receptive to other’s response
- encourage frankness and
- use it to improve communication
2.6 Unit Summary
Dear learners, the following are some of the major points covered in this unit.
Communication takes place both verbally and non-verbally. The Verbal Communication refers to the use of spoken words to send a message to someone to whom the message is intended. Verbal communication is the written or oral use of words to communicate. It can take place through various channels (such as face-to-face, letters or over the telephone) and can take place at different levels (individually, or in group).
In addition to verbal communication, nonverbal communication plays a very crucial role in the communication process in business organizations. It refers to information conveyed by actions and behaviors rather than by spoken or written words and in many cases, it is unconscious or subconscious.
Nonverbal communication takes place using facial expressions and eye behavior, gestures and postures, vocal characteristics, personal appearance, touching behavior, and use of time and space.
Communication is a complex process that involves sender-encoder, message, communication channel, receiver-decoder and feedback. Misunderstanding arises when any part of this process breaks down. This may happen because of general barriers to communication such as choice of inappropriate channel, physical barriers (noise, time and distance), semantics barriers, difference in the perception of reality, attitudes and Opinions, sender credibility, information overload, fear, snap reactions, assumptions, degree of motivation and differing backgrounds.
Business communication is especially prone to misunderstanding because the message is complex; conditions are difficult to transmit the message and the psychological and social difference between the sender and receiver.
To overcome communication barriers, know your purpose and your audience, tell the audience what to expect, use concrete and specific language, stick to the point, connect new information to existing ideas, and emphasize and review key points; minimize noise and facilitate feedback.